Frequently asked questions.

We're the UK's fastest free restock-alert Discord for Pokémon. We watch Pokémon Center UK and 60+ major retailer sites around the clock and ping the server the moment stock drops, so genuine collectors get there before the scalpers.

Yes — restock alerts in Discord are free forever. Free access is capped at 6,500 members to keep alerts fast; if we're at capacity when you join, you'll wait in a fair queue and we'll notify you the moment a slot opens.

Verification is how we keep resellers and scalpers out so the community stays fair for real collectors. Our bot, Officer Jenny, checks your account against known bad-actor servers. It takes one tap and about a second. See how it works.

Free access is limited to 6,500 members so alerts stay fast and reliable. If it's full when you verify, you join an ordered, first-come-first-served queue. When a slot opens we DM you, and you have 24 hours to claim it before it passes to the next person.

Eligible members get five days (120 hours) of Discord access after verifying into a full server, without losing their queue position. No payment details or Premium subscription are needed. The five-day allowance is normally available once per person, per server. Your Discord message shows your exact expiry; existing trials keep their original expiry. Reverification doesn't restart the clock, and leaving the server ends your trial.

Premium (£4.99/month) gives you instant access to the alerts while you wait in the queue. You keep your queue position. When you claim a Free slot, Premium renewal is cancelled. New eligible claims keep Mobile App Access for the original remaining paid time, with no new card or payment. Included time does not renew.

It gets you access straight away, but it doesn't jump you ahead of anyone — you keep progressing through the queue at your real position and convert to Free when your turn comes. Everyone's queue order stays fair.

In Discord, use /manage-subscription. Officer Jenny will open your own secure Stripe billing session, where you can cancel or update your payment details. Ordinary cancellation keeps eligible access until your billing period ends. Free promotion and bans have separate effects. For a refund or cancellation-rights request, contact server staff or email [email protected]. Starting access does not automatically waive your statutory rights. See the Terms.

Use /gift recipient in Discord to buy an eligible verified Queued or Trial member 30 days of Premium and included App Access for £4.99 once. The clock starts when the gift is activated. It does not renew, and the recipient cannot use your billing account. Self-gifts, stacking and promotion codes are not supported. If a paid gift cannot be fulfilled, it is refunded; uncertain delivery may need staff review. A gift does not bypass verification or moderation. See the Terms.

Your Free access stays, and the gift's remaining time provides App Access until its original expiry. No new payment or card is needed. To continue afterwards, you must choose your own App Access subscription and confirm your device. Leaving or a temporary hold does not pause the gift clock; a confirmed ban ends it.

During the one-time check it does read which servers you're in — that's how it compares them against our blacklist. But it never stores your list: only servers that actually match are recorded, your messages and DMs are never read, and the access token is discarded immediately afterwards. Full detail in the Privacy Policy.

That means your account is in a server on our blacklist (botting, reselling, or rule-breaking communities). Leave the server(s), then use the detention ticket created for you in Discord to re-verify. If you think it's a mistake, contact server staff and they can review it.

As little as possible. Verification logs auto-delete after 90 days, rate-limit cooldowns after 24 hours, and an anonymised list of seen servers (not linked to you) after 30 days. You can request a copy or deletion of your data anytime. See the Privacy Policy.

Discord can be unreliable with mobile push notifications in big servers, so Mobile App Access (£4.99/month) gives you the Zephyr Monitors app with direct push alerts to your phone. You can even set keyword alerts — type pokemon and never miss the drops that matter. It's included with Premium. Setup guide.

Yes. The iPhone app is installed through Apple TestFlight, which has limited places. Choose iPhone when you buy App Access from the Mobile App Access message in Discord. If TestFlight is full, you'll be told before you pay. Your TestFlight link is sent to you in Discord.

Yes. Free members can add Mobile App Access for £4.99/month in the Mobile App Access channel. Discord may ask you to join PokéMart UK first before opening it. Premium members already have it included, so there's no need to buy it separately.