The short version
Officer Jenny is a private verification and access bot used only in PokéMart UK. It needs some information to verify you, manage your place in the queue and keep your access accurate.
This policy explains what information Officer Jenny uses, why we need it, how long we keep it, and your rights over that information.
It does not read your messages or DMs. It does not keep your full Discord server list or see your card details. We do not sell your information, use it for advertising or use it to train AI.
In this policy, "we" means the people who operate PokéMart UK and Officer Jenny.
What we process
Your Discord account and membership
Officer Jenny uses your Discord user ID, username, display name and the PokéMart UK server ID. It also uses the dates you join or leave, your verification status and the PokéMart UK roles that matter to your access.
This lets Officer Jenny start verification when you join, give you the right roles and clean up current tickets, queue places or access when you leave.
Verification checks
When you verify, Discord temporarily gives Officer Jenny a list of the servers available through your authorised connection. Officer Jenny compares that list with PokéMart UK's blocked-server list.
We do not save your full server list. We may save a blocked-server match, the result and time of the check, and a protected version of your IP address used to spot repeated or abusive attempts. We do not keep the original IP address or your Discord access token.
Queues, trials and tickets
Depending on the features you use, Officer Jenny may keep:
- your queue position and the time you joined;
- your trial or reverification status and dates;
- the roles and access assigned to you;
- which ticket belongs to you, whether it is open or closed, its activity times and the staff decision; and
- whether the bot completed an action or sent a notification.
Officer Jenny does not read or save the content of messages or private DMs. In a supported ticket, it records only whether you or a staff member posted and when. It uses those times to manage inactive tickets.
Subscriptions
If you buy Premium or Mobile App Access, Officer Jenny keeps the Stripe customer and subscription IDs, the product, its status and the billing dates needed to manage your access.
Stripe handles your card and billing details. Officer Jenny does not receive or save your full card details.
Why we use this information
Officer Jenny uses this information to:
- verify members and protect PokéMart UK;
- assign and maintain verification and access roles;
- manage queues, trials and scheduled reverification;
- manage verification and detention tickets;
- provide paid access and prevent incorrect renewals;
- send relevant updates to members and authorised staff;
- prevent abuse, investigate errors and keep a record of important actions; and
- meet legal obligations and protect the rights of members and PokéMart UK.
If you leave PokéMart UK, Officer Jenny may close your active tickets, remove your current queue or trial state, release capacity for another member and stop eligible subscriptions from renewing. Any paid time left on an eligible subscription is kept until its end date. If the feature supports it, you can regain that access by rejoining and verifying again before the date passes.
How long we keep it
Not every record follows the same timetable.
- Your full Discord server list is discarded after the verification check.
- Current queue and join records are removed when we no longer need them, including when you leave PokéMart UK.
- Records showing whether a DM was sent are deleted after 30 days.
- Verification history, tickets, subscription records and records of important actions may stay for longer. We use them for repeat verification, community safety, abuse prevention, payments, disputes and legal obligations.
Some safety and audit records may stay for a long time. We delete or remove identifying details when we no longer need them, unless the law requires us to keep them.
Who we share it with
Only authorised PokéMart UK staff and the providers needed to run Officer Jenny can process your information.
- Discord provides account and server membership information and carries out Officer Jenny's actions in Discord. Read the Discord Privacy Policy.
- Stripe handles subscriptions and payments. Read the Stripe Privacy Policy.
- Our hosting, database, backup and security providers store and protect information on our behalf.
We may also disclose information when the law requires it or when we need to protect a member, PokéMart UK or someone else. We do not share it with advertisers or data brokers.
Your choices and rights
You can choose not to verify or buy a subscription. This may limit which PokéMart UK features you can use.
You can ask us for a copy of your information, ask us to correct it or ask us to delete it. Open a support ticket in PokéMart UK. If you cannot access the server, email [email protected]. Include your Discord user ID so we can find the right records. We may check your identity first.
We may need to keep some information for community safety, abuse prevention, payments, legal obligations, disputes or the rights of other people. If we cannot complete your request in full, we will tell you why.
You can manage Premium and Mobile App Access subscriptions through the Stripe Customer Portal.
How we protect it
Officer Jenny limits who can access your information and encrypts it while it is sent and while it is stored. No online service can promise perfect security, but we take practical steps to protect what we hold.
Legal bases
Where UK GDPR or EU GDPR applies, we process information for these reasons:
- to run verification, access control and safety checks;
- to provide a subscription you asked for;
- because you authorised the Discord verification connection; and
- to meet our legal obligations.
Our legal bases are legitimate interests, contract, consent where applicable and legal obligation.
Processing outside the UK
Officer Jenny is run from the United Kingdom. Discord, Stripe and our other providers may process information in the United Kingdom, the European Economic Area or elsewhere. When the law requires it, we use contracts or other safeguards for these transfers.
Children's privacy
Officer Jenny is not for anyone below Discord's minimum age. If you believe an underage user has provided information, contact us so we can review and delete it where appropriate.
Data breach notification
If a data breach affects personal information, we will investigate it, limit the damage and notify Discord, regulators or affected members when the law requires us to.
Changes to this policy
We may update this policy when Officer Jenny changes or our legal duties change. The date at the top shows the latest update. We will announce a major change in an appropriate PokéMart UK channel when required.
Contact
Open a support ticket in PokéMart UK or email [email protected] with privacy questions or requests.